GENERAL TERMS AND CONDITIONS
Prior information to the contract process
This website https://cursos.frogamesformacion.com is owned by FROGAMES FORMACION SL, with tax ID B01934173 and registered address at Cartagena, 22 · 07009 · Palma de Mallorca (Illes Balears).
These General Terms and Conditions govern the distance selling relationship between FROGAMES FORMACION SL and the user or client, in accordance with current regulations on electronic contracting, consumer protection, and data protection.
The purpose of this website is the commercialization of online courses, memberships, training sessions, access to forums and digital library, whose complete information can be consulted both in the main training Paths and in the complete course catalog .
FROGAMES FORMACION SL reserves the right to modify these General Terms and Conditions without prior notice, with those published at the time of contracting being applicable.
The contract duration will be tied to the completion of the contracted service.
The user declares being of legal age, having sufficient legal capacity, and expressly accepting these general terms and conditions of service.
The European Commission makes available an online dispute resolution platform accessible at: http://ec.europa.eu/consumers/odr/
Hiring Process
To acquire the services offered, you'll need to access the online store and complete the purchase process. You can register as a user beforehand if you'd like.
The personal data collected during registration and purchase will be processed for the purpose of managing the contractual relationship, in accordance with current data protection regulations.
The legal basis for data processing is the proper execution of the contract and the consent of the interested party.
The user may exercise their rights of access, rectification, deletion, objection, restriction and portability by contacting [email protected].
User Account
During the purchase process, you'll need to log in with your username and password, and you're responsible for keeping them confidential.
You'll be able to update your details and check your service history from your private area.
Once the purchase is complete, the customer will receive a confirmation email. If you don't receive it within 24 hours, you should contact FROGAMES FORMACION SL.
Features, offer and validity of services
The essential features of each service are described in the online store. In case of promotions, the price and its validity period will be explicitly indicated.
Frogames Formación reserves the right to modify, withdraw, or replace the services offered without prior notice.
Guarantees and customer support
All services offered come with the legal warranty corresponding to their nature.
For any complaint, the customer can contact us by phone 606 784 555 or email [email protected].
Pricing
Prices are shown in euros (€) and include VAT. If other taxes apply, they will be clearly indicated.
Payment methods
- Credit card VISA or MASTERCARD
- PayPal
All transactions are carried out through secure SSL environments. Payment data is entered directly into payment platforms (Stripe or PayPal) and is not stored on Frogames Formación servers.
Subscriptions renew automatically unless cancelled from your user area. Cancellation does not delete your course progress.
Service Execution
Frogames Formación commits to starting the service within the timeframes indicated during the purchase process.
In case of unavailability, an equivalent alternative will be offered to the customer or a refund of the amounts paid.
Right of Withdrawal and Refund
The right of withdrawal shall not apply to digital content once its execution has begun, in accordance with applicable regulations.
Since these are digital products, no refunds will be issued once you've accessed the content.
Suspected unauthorized or illegal use
FROGAMES FORMACION SL may suspend or cancel services upon evidence of fraud, illegal use, piracy or breach of contract, and may report such information to the competent authorities.
Complaints
Claims may be submitted at the address Cartagena, 22 · 07009 · Palma de Mallorca (Illes Balears) or by email to [email protected].
Jurisdiction
The relationship between the parties shall be governed by Spanish legislation. The parties submit to the courts and tribunals of Illes Balears, unless the regulations provide otherwise.
Last updated: May 5, 2022